Negotiation Tips

Best Negotiation Tips Negotiation is a part of life we all have to deal with. Being able to do so successfully can make a big difference to our outcomes. Here are best negotiation tips that have helped you.




Monday, December 31, 2007

#1 of 101 Best Practices in Negotiation

I just finished conducting my "Best Practices in Negotiation?" seminar at UC Berkeley, and once more, for seemingly the zillionth time, we found support for far and away the #1 Best Practice in Negotiation:

"Make your first bid low if you're the buyer and high if you're the seller."

Here's the situation. The case we discuss to demonstrate this fact involves the buyer and seller of a mixed-use piece of real estate located in the city of Midville.

The seller has agreed to sit down with the buyer, the owner of an adjoining property, face-to-face without the intercession of Realtors. If they can reach agreement, a hefty sales commission of about $50,000 can be saved, making the deal more cost effective for both parties.

After the mock negotiations are done, a discussion ensues and we track the back-and-forth offers as they were made within each negotiating team. And sure enough, the sellers that opened with high bids achieved more profitable sales, while the buyers that started with the lowest, benefited from achieving the best buys.

While this "truth" may seem obvious to seasoned negotiators, it surprises many novices as well as those that have never received formal negotiation training. They prefer to "cut to the chase," as they frequently put it, and bid something very close to their bottom-line or walk-away position right away.

But that almost always backfires.

When folks negotiate, they need to leave some room in which to operate. Typically, this means planning to stake out at least three positions in one's mind before sessions get underway:

(1) A best-case scenario position, your "dream price";

(2) A target-price scenario, what you'd be reasonably happy to achieve; and

(3) A walk-away price, which is simply out of range, and too costly for you.

Staying in the first two categories is almost always served by remembering to:

"Make your first bid low if you're the buyer and high if you're the seller!"

Are you looking for "best practices" negotiation, sales, telemarketing or customer service training? Contact us.

Dr. Gary S. Goodman is a top trainer, conference and convention speaker, and sales, customer service, and negotiation consultant. A frequent expert commentator on radio and TV, he is also the best-selling author of 12 books, more than 1,000 articles and several popular audio and video programs. His seminars are sponsored internationally and he is a faculty member at more than 40 universities, including UC Berkeley and UCLA. Gary brings over two decades of sales, management and consulting experience to the table, with impressive academic credentials: A Ph.D. from USC, an MBA from the Peter F. Drucker School of Management, and a J.D. degree from Loyola Law School, his clients include several Fortune 1000 companies..

His web site is: http://www.customersatisfaction.com and he can be seen on CNBC at: http://www.cnbc.com/id/15840232?video=417455932# and reached at: gary@customersatisfaction.com. His blogs include: YOUR CUSTOMER SERVICE SUCKS! and ALWAYS COLD CALL! at: http://www.alwayscoldcall.blogspot.com



Have you heard the latest on the Bhutto Assaniation in Pakistan?

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Sunday, December 30, 2007

Smart Negotiators Negotiate the Ground Rules of Negotiations

You may have heard the adage that "Everything is Negotiable!"

Whether this is technically true is open to debate, but we are well-served if we believe it.

One of the most critical, and under-negotiated aspects of negotiating is HOW we're going to conduct ourselves during the process.

This includes everything from where we'll sit down to chat, if we're meeting face-to-face, how long our session or sessions will run, the number and duration of breaks, and the people involved in the negotiations and their authority to green-light deals.

Especially helpful is discussing, up front, the role of certain ploys and what have come to be called "dirty tricks" in negotiating.

For example, some bargainers seem to take to heart Yogi Berra's adage: "It ain't over 'till it's over." You seem to have all of the issues wrapped up in a neat package and they tug on the ribbon with certain 12th hour adjustments.

They might "nibble," which is asking for a seemingly small concession or perk that would only affect the overall value of the deal by a percent or two. Because it is late, you're tired, and the request seems so minor, you're inclined at that point to concede without a struggle.

Nibbles can be avoided by agreeing to a "No Nibbling Rule" up-front. If someone tries this ploy, all the other party has to do is shake his head and admonish: "Remember, no nibbling!" and it will probably be ushered out of the conversation.

The same principle can be applied to the very common practice of one side introducing a fresh negotiator at an advanced stage of the proceedings, which usually achieves a weakening in the resolve of the other party.

A "No New Faces Rule" can lessen the possibility of this occurring, and again, if it does, the disadvantaged party can cry, "Foul!"

Be smart before you get underway with your next negotiation. Agree to a few basic ground rules and you'll make it go that much more smoothly.

Are you looking for the Best Practices in Negotiation?, in sales, customer service, or telemarketing training? Contact us.

Dr. Gary S. Goodman is a top trainer, conference and convention speaker, and sales, customer service, and negotiation consultant. A frequent expert commentator on radio and TV, he is also the best-selling author of 12 books, more than 1,000 articles and several popular audio and video programs. His seminars are sponsored internationally and he is a faculty member at more than 40 universities, including UC Berkeley and UCLA. Gary brings over two decades of sales, management and consulting experience to the table, with impressive academic credentials: A Ph.D. from USC, an MBA from the Peter F. Drucker School of Management, and a J.D. degree from Loyola Law School, his clients include several Fortune 1000 companies..

His web site is: http://www.customersatisfaction.com and he can be seen on CNBC at: http://www.cnbc.com/id/15840232?video=417455932# and reached at: gary@customersatisfaction.com. His blogs include: YOUR CUSTOMER SERVICE SUCKS! and ALWAYS COLD CALL! at: http://www.alwayscoldcall.blogspot.com

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Saturday, December 29, 2007

Using Empathy To Negotiate

Many communication gurus have suggested that empathy is a very useful tool to try to persuade someone. We use empathy all the time. Its is a powerful communication tool that is underused and often misunderstood.

According to dictionary.com, empathy is identification with and understanding of another's situation, feelings, and motives.

It is the process of understanding and appreciating of the other party's emotions and positions. To put in simpler terms, it means to "put yourself into his/her shoes". This is definitely easier said than done. Putting yourself into his/her shoes require you to ignore all the issues that you have for the time being. Being focused on looking from his/her point of view.

These are 4 steps which you can take to improve your results:

1) You must first be aware of the other party's emotions. How is he feeling about the deal? Angry? Sad? Disappointed?

2) State your own perception of that emotion. "I think you are upset that we are not willing to cut the price..."

3) Make that emotion/feeling legitimate. "I can totally understand why you are upset..."

4) Give him affirmations of your cooperation. "I am definitely devoted to working with you and making sure this deal will work out. Let's see how we can help each other to achieve our goals."

Instantly, you will be able to build rapport and trust with the party you are negotiating with. In a relationship-based negotiation, empathy is a very important tool to use.

Are you using enough of it?

Jens Thang

Negotiation Skills for Everyone

Want to learn more about negotiation techniques and build your own arsenal of negotiation strategies? Avoid the pain of having to do terrible deals. Jens shares strategies, tactics, techniques, pictures, insights, podcasts, videos, interviews, ideas and stories about NEGOTIATIONS!

Jens is a member of International Association for Conflict Management (IACM).

Visit his site at http://www.thenegotiationguru.com

Unleash The Negotiation Guru In You!

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Friday, December 28, 2007

Discovering Interests In A Negotiation

The ability to see from the other party's perspective is perhaps the most important skill a skilled negotiator should have. You really have to think beyond yourself and put yourself into the other party's shoes. Think from his perspective. What does he want? What are his underlying interests?

This is easier said than done. Identifying the other party's interest is also probably the hardest thing to accomplish in a negotiation. Failing to disclose his interests is one of the cardinal sins in negotiation.

How do you discover interests?

Put yourself into the other party's shoes. Analyze and inspect his stance. These are a few examples:

If you are negotiating with your boss for a promotion,

"Why does he not want to promote me?"

If you are negotiating with your husband on the venue of your dinner,

"Why does he not want this restaurant?"

If you are negotiating with your kids to study an extra hour,

"Why does he not want to study?"

If you are negotiating with your business partner on a deal,

"Why does he not want his concession?"

If you are negotiating with your landlord,

"Why does he want to increase the rent?"

Keep asking why. This will put you in his position and see from their perspectives. You will immediately have a clearer picture of their underlying interests. Try role-playing in your head or get a friend to help you with this. Imagine that you are the person you are negotiating with and negotiate against yourself. This is a very useful process in the preparation stage.

When you are in the actual negotiation, you should still ask him why he takes this specific position. Never assume! Asking him why will ensure that you did not make any wrong assumption of his interests in the preparation stage. Be very clear that you are asking him because you wish to find out more about his interests. And be really tactful when you ask why. Sometimes, it can come across as intrusive and even offensive.

Jens Thang

Negotiation Skills for Everyone

Want to learn more about negotiation techniques and build your own arsenal of negotiation strategies? Avoid the pain of having to do terrible deals. Jens shares strategies, tactics, techniques, pictures, insights, podcasts, videos, interviews, ideas and stories about NEGOTIATIONS!

Jens is a member of International Association for Conflict Management (IACM).

Visit his site at http://www.thenegotiationguru.com

Unleash The Negotiation Guru In You!

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Thursday, December 27, 2007

Conflict Resolution 6 - The Type-A Solution

Measure twice, cut once. -Old saying-

Two well-respected authors in the field of conflict resolution, Susan Carpenter and W.J.D. Kennedy, have eloquently codified the types of mistakes people make in large-scale public disputes. A mistake I often see is what they refer to as the Quick Fix, and in business settings, what I call the Type-A Solution. The Type-A Solution has been employed in a range of venues from small, two-person conflicts to larger departmental and multi-faceted disputes. It goes something like this:

Phase I: A conflict comes to the attention of management. The manager (or the management team), taking insufficient time to understand the issues at hand and the positions of those involved, declares a solution, unconcerned with the ramifications. Perhaps this is done out of frustration with the problem or with having to make a decision under time constraints. It also could be done out of anger. ("If I have to stop this car and turn around, you're both in big trouble!")

To be honest, I have to admit that making a "quick fix" can be tempting. Certain personality types are particularly prone to this mistake (we don't need a show of hands, but I think you might know who you are). The consequence of a Type-A solution is that the disputing parties feel invalidated, unheard, and misunderstood by management; thus, a climate of us vs. them is created. The problem continues to smolder underground and then flares up with a vengeance. However, the disputing parties then have something they can agree on. They usually will agree that you and your solution are a major part of the problem, if not the entire problem. So, lets do a status review: First, you had a problem. Second, your Type-A solution allowed the problem to escalate unabated. Finally, and worst of all, you end up on the playing field as a participant, not as an advisor.

Phase II: As Carpenter and Kennedy explain, after implementing such a solution, you could find yourself in the unsavory and disadvantageous position of having to "sell" it to distrusting and maybe even hostile stakeholders. You'll also have to defend it against the usual crowd of spectators not to mention that you'll appear vulnerable to those who could benefit from your current weakened state. In one fell swoop, your status as a respected and impartial arbitrator will plummet to that of an untrustworthy outsider who is attempting to enforce a unilateral (and possibly half-baked) plan of action. To make matters worse, your motives will also come under suspicion. Oh brother, talk about a reversal of fortune. Unfortunately, what I then see happen quite often is a knee-jerk reaction and another hastily hatched Type-A Solution. Now, I think even the sleepiest students way in the back of the auditorium can see this train leaving the station.

Pop quiz: Can you think of a current international conflict in which we're seeing the Quick Fix in one form or another? Discuss amongst yourselves. What are your options following such a situation? There is always the time-honored choice of walking away, stating that you provided a solution; how could it possibly be your fault if it's not working? Second, you could continue selling the plan (or its sequel, the new and improved Plan II). Finally, you could take a deep breath and identify the primary, secondary, and, if needed, tertiary stakeholders, and begin to engage them in discussion and negotiation. Allow them, without your influence, to negotiate a solution that they agree to. My experience is that agreement and consensus will occur over time. If you go about fixing the situation in this way, you will have maintained your neutral and/or advisory position.

Ian Glickman, Ph.D.

Learn more about leadership, occupational stress, conflict management and change management at Professional Development Resources, Inc. Visit our web site at http://www.visitpdr.com



Here's an interesting article about the Land Rover Discovery. The tame side of Land Rover Defender.

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Wednesday, December 26, 2007

Are Men or Women Better Negotiators?

Why is it that statistically, women traditionally, earn less than men, even when both are performing the same function? The answer to that question partially resides in the fact that women are less likely to negotiate when talking about money, promotions, or occurrences that happen in everyday life. I'm not saying this is the case with every woman, but in general, women are less likely to negotiate then men. That being the case, might a lack of negotiation skills by women lead to the premise that men are better negotiators? Once again, the answer is, not necessarily so.

Men have the reputation of being better negotiators, simply because they ask for more of what they want in life. By the fact that men are more apt to ask for more money when being hired, or ask for the promotion they seek, gives them an advantage, when in the job and other environments. As the result of asking for more, men statistically will outdistance women. The lesson to be learned from this is, women need to just ask for more. Surprisingly enough, if women did just ask, they would receive more. They would receive more in the work environment and every environment they find themselves in.

Since women are thought of as not being very good negotiators, they have a built in advantage. Women, once they acquire a little knowledge about negotiations and then start to apply some negotiation tactics, will start to acquire equilibrium in the work place and other stations of life, with men.

If you are a woman reading this article, you are positioned just right. You are poised to become an outstanding negotiator. Just start acquiring more knowledge about negotiations, then implement that knowledge and watch your fortunes soar. If you are a man reading this article, do you hear those footsteps getting closer to you? Turn around, most likely its a women armed with new and better negotiation skills catching up with you. Fret not; the negotiation game has just started. Remember the more you learn about negotiations, the better you become at negotiating. So, increase your knowledge and let the games begin.



Lately, I've said goodbye to ordinary candles and started using Organic Candles. I tell you, you've got to try them too!

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Tuesday, December 25, 2007

The Perceived Value of Giving In Negotiations

Recently I stopped by a Walgreens drugstore. I was there to purchase a graduation card for my niece and some Mothers Day cards. I looked for the graduation cards and could not find them. So, I asked a clerk where the cards might be located. She informed me that they were in 3 boxes in the storeroom. I asked if she, or someone else, could bring them out of the storeroom so that I might make a purchase. She informed me that she could not do so at that time and suggested I come back in a few hours. I asked to speak with a manager and after speaking with the manager and making my request to purchase a card known, I was once again told, I would have to come back in a few hours. I looked around the store and observed that it was not busy. Some of the clerks appeared to be ideally standing around doing much of nothing.

I'm not suggesting all Walgreens drugstores typify this manor of behavior, but this one did. By chance there happened to be a CVS drugstore literally across the street from that particular Walgreens. So, I went across the street, purchased the graduation card for my niece, and also purchased the Mothers Day. I ended up spending about twenty dollars.

What negotiation lessens can we learn from this experience. There are several

  1. Always have an alternate source from which to get what you need

  2. Make anyone you negotiate with feel important (I had the impression that I was almost disturbing the clerks at Walgreens by wanting to make a purchase.)

  3. If you cant fulfill the request/requirements of someone you're negotiating with, at least give the impression that you're trying to do something to solve their problem (some hotel chains will book people in another hotel chains facilities when the first hotel does not have space. In so doing, they are sending a signal to that customer that says, the customers well being has a higher priority than just making money off of that customer).

When negotiating, give as much as you can to appease and ingratiate yourself with the person you're negotiating with. By doing so, you give the perception that you care. In return, the fair minded person will give as much as they can give to you and in the end, both of you will have practiced, what I call, the win/win style of negotiating.

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Monday, December 24, 2007

Improve Your Negotiation Results By Listening

Listening is the best skill you can learn to do better in negotiations. It is the best way to learn more about the other party. It's not surprising that there are many people with poor listening skills. Everyone wants others to listen to them. This validates their self-worth.

Learning more about the other party you are negotiating with will drastically improve the results of your negotiations.

How to listen?

1) Question

There is a huge difference between hearing and listening. For the latter, you have TO BE THERE. You must take a more proactive stance to listening. Throw questions. After you have asked a question, listen. Do not say another word. Give the other party more chances to speak. The more they talk, the more they will reveal information. In turn, the better your results.

"What are the reasons for requesting this?"

"What is the best way to go about doing to this?"

"When do you think we should sign the deal?"

"How is it possible for us to come to an agreement?"

"What is holding you back?"

Listen to what the other party has to say and ask questions which will reveal more information.

2) Paraphrase

Paraphrasing is to check your understanding. It means that you express what you understand from the conversation using your own words. When you paraphrased, you let the other party know that you are listening. If you show that you have taken in whatever she has said, you will be more successful in gaining her trust. This also increase the chances of her listening to what you have to say.

"Just to make sure I get you right on this..."

"If i am not wrong, you are trying to say that..."

"Correct me if i am wrong..."

3) Acknowledge

To acknowledge means to express your understanding of the other party emotions. Negotiation can be an emotional affair. When someone negotiates, she is constantly looking out for validation. In her mind, she might be thinking, "Is my opening okay?" "Do they think that my concern is trivial?" "Do they think that I am hard to deal with?" "Do they think that I am demanding?"

To move on in a negotiation, we have to validate the other party emotions.

"Sounds like you are very concerned with the delivery..."

"It occurred to me that you are unhappy with the terms..."

"I can understand why you are not happy with this condition..."

"I can see the reason you should be upset.."

"I am hearing what you say, you are disappointed because..."

Remember: 3 steps to listen for more information: Question, Paraphrase, Acknowledge

Jens Thang

Negotiation Skills for Everyone

Want to learn more about negotiation techniques and build your own arsenal of negotiation strategies? Avoid the pain of having to do terrible deals. Jens shares strategies, tactics, techniques, pictures, insights, podcasts, videos, interviews, ideas and stories about NEGOTIATIONS!
Jens is a member of International Association for Conflict Management (IACM)
Visit his site at http://www.thenegotiationguru.com
Unleash The Negotiation Guru In You!



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Saturday, December 22, 2007

It's Not Just About The Price!

Business electricity and gas suppliers are offering small and medium sized business consumers a bad deal by hiding behind the contract small print.

Price is the driving factor when negotiating a new business electricity or gas deal but don't fall into the commodity trap as suppliers will catch you out.

Business Electricity and Gas suppliers in the UK are hiding behind the supply contract small print to the detriment of their customers.

Supply contracts for small and medium sized business electricity and gas customers are heavily weighted in favour of the supplier as many of the contract terms hidden in the small print are very ambiguous and will undoubtedly catch the consumer out if they are not explained before they agree to the contract.

Hidden in the small print is information about the cancellation clauses, price variability conditions, advanced termination timescales and how long the contract lasts for. These clauses are crucially important when a business customer takes out a contract or switches business electricity or gas provider.

One of the most important questions the customer needs to ask before they agree to the business energy contract is how long the price is fixed for and what type of contract is being offered?

Most business electricity and gas supply contracts for small and medium sized business customers in the UK are "evergreen", which means that the contract will continually renew unless the customer serves termination a specified number of days before the fixed price term renewal date.

This price term is a very important factor. What should happen is that the business electricity or gas supplier should write out to the customer a certain period of time before the price deal expires and offer them a new deal for a future contract term.

This sounds reasonable but the business energy renewal notice in many instances is disguised to look like junk mail so that the client does not act on the information and just files it, only realising that their business electricity or gas costs have significantly increased when they receive their next bill. They in turn call their business energy supplier who then informs them that their contract automatically renewed because they did not hear back from them in time.

A number of customers are also reporting that they did not even receive the renewal price notice before their business electricity or gas contract was renewed - but most suppliers "deem acceptance of the notice being received by the client on it being sent by the supplier". When the customer queries this very onerous clause the supplier usually presents a print out from their computer screen showing a date when the notice was sent by their mailing department. This does little to appease the client when they did not receive it - it begs the question why the business electricity or gas supplier does not contact the client to make sure they received their renewal notice safely.

Although the contract price is the "carrot" when negotiating a new business energy contract please ask the company the following questions before agreeing to sign up:

1. How long is my business electricity or gas price fixed for?

2. What type of contract am I being offered - is it an evergreen contract that will assume renewal if I do not serve termination?

3. How many days termination notice do I have to give you before my fixed price expiry date?

4. What method do you use to offer me renewal prices prior to the end of my fixed price expiry date - post, email or telephone?

5. Can I cancel the contract mid term and how much will it cost?

Julian Morgan
Commercial Director
Energy Advice Line
http://www.energyadviceline.org.uk

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Thursday, December 20, 2007

How To Get A Raise

I have to start by saying that the first and best thing you can do to get a raise from your employer is to make sure you deserve one. Of course, this should go without saying. However, many employees think that simply being at their job a while is enough reason for more pay.

Most employers will disagree. Unless you are simply arguing for a cost-of-living increase, you really should provide more value to your employer if you expect more money. If you're not doing a great job now then, start tomorrow, and do better for a while before you try to get a raise.

Okay, so you deserve a raise. But don't expect your boss to notice this or think of it on his own. Most likely, you will have to sell him or her on the idea, so you should be fully prepared to do that. Find out what others in your position make. See if you can discover how much of a raise some of them have received in the past. In the United States, you can use the U.S. Labor Department's Bureau Of Labor Statistics website to see what the average pay of various jobs is.

Ask for a realistic raise, based not just on national norms, but on what people in your particular company make. Always aim a little high. This lets the boss negotiate your raise down to what you really hope to get. Consider everything you want before you ask for a raise too. For example, are you also seeking benefits or a better position?

Okay, so you have decided how much you will be asking for. Now make a list of the things you have accomplished. Be ready to show how these are linked to some measurable increase in profits if possible. At least make a reasonable argument for how they should add to the company revenue. Try to be specific, and don't lie about anything. You want to show that you are clearly valuable to the company - and that you know you are.

The timing of your request for a raise matters. Don't ask for a raise when the boss is in a bad mood, for example. If you've got easy access to the supervisor who'll make the decision, wait for a noticeable good mood, then ask to speak with her, or him. On the other hand, if you have to make and appointment, schedule a time when the boss won't be too distracted, like late afternoon, when lunch is past and his work is caught up.

You should always know what your options are and what you are willing to do according to the response. In my working days, for example, I got what I wanted several times by threatening to quit. But perhaps this only worked because I meant what I said. You might lose a job you want to keep if you bluff. What you will say? What you will do if the boss says no? What if he offers less than you ask for? Can you wait and bring it up again later? Can you look for other employment? How about mentioning this job search to the boss?

Consider these things carefully, and be prepared if you want to get a raise.

Copyright Steve Gillman. For more Insider Secrets, go get your free "secrets" course at: http://www.TheSecretInformationSite.com

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Monday, December 17, 2007

Win-Win Negotiations Can Make You A Sore Loser!

Every now and then, a reasonably prominent or especially vocal person has a high-profile catharsis, a moment of revelation in which he pops-off and tells it like it is.

A few weeks ago, for instance, I debated a fellow on CNBC and he said he was fed-up with the rhetoric used by companies to make it seem their customers are part of a big, happy family.

Baloney, he declared. The purpose of a customer is to make a company profitable. We're not seeking friends or dinner guests when we open our doors for business; we're trying to make money-period.

Likewise, much has been written and many seminars bear the name, "Win-Win" Negotiating. The concept is both parties to a negotiation can walk away thoroughly satisfied with the outcome, providing participants utilize enlightened communication practices.

When I see ads for these products, I have mixed emotions. Like Santa Claus, I want to believe, but my rationality intrudes and says there's no way a guy that big is going to squeeze through my chimney.

Yes, under certain circumstances, all parties can conclude bargaining feeling pleased as punch, but as individual negotiators we cannot unilaterally produce this outcome. Just as it takes two-to-tango, it takes both parties buying into a happy-happy, interest-based negotiating style to make sessions especially cordial, fair, and agreeable.

If one side won't play along, or uses a more pugilistic method, you, by yourself, cannot accomplish a Win-Win outcome.

I hold a Black Belt in Chinese Kenpo Karate, having studied the art at a dojo for more than eight years. In Kenpo, we're taught to use everything-strikes, kicks, words, furniture, trash can lids, and even our feet, to run away from a fight, when that's appropriate.

The philosophy is as follows: (1) Avoid a fight altogether, whenever you can; (2) If you cannot avoid it, use only the quantum of force necessary to render your opponent a non-threat; and (3) If that's not possible, well, kill him if you must.

I see negotiating much as I do Kenpo. If both parties can walk away unscathed, that's the best outcome, but it isn't the most common. You have to prepare for the worst, become highly trained, use everything at your disposal, and emerge the winner, if there is only going to be ONE.

Leave the fairy tale fighting to idealists, such as those that practice Aikido. Their art is purely defensive, but from my view, it is woefully inadequate and incomplete for fighting real adversaries and the real bad guys in the real world.

Be on your guard when negotiating, and appreciate if you stick only to win-win negotiating, it can make you a sore loser!

Are you looking for the Best Practices in Negotiation?, in sales, customer service, or telemarketing training? Contact us.

Dr. Gary S. Goodman is a top trainer, conference and convention speaker, and sales, customer service, and negotiation consultant. A frequent expert commentator on radio and TV, he is also the best-selling author of 12 books, more than 1,000 articles and several popular audio and video programs. His seminars are sponsored internationally and he is a faculty member at more than 40 universities, including UC Berkeley and UCLA. Gary's sales, management and consulting experience is combined with impressive academic credentials: A Ph.D. from USC, an MBA from the Peter F. Drucker School of Management, and a J.D. degree from Loyola Law School, his clients include several Fortune 1000 companies.

His web site is: http://www.customersatisfaction.com and he can be reached at: gary@customersatisfaction.com His blogs include: YOUR CUSTOMER SERVICE SUCKS! and ALWAYS COLD CALL! at: http://www.alwayscoldcall.blogspot.com

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Saturday, December 15, 2007

Negotiation Skill Training - How to Hone Your Negotiation Skills

Everyday we come face to face with situations that test our ability to negotiate. Though you might not give it much thought, a lot of negotiation happens with people we meet and choices we make. Whether it's over a meal with your hubby, at the supermarket with the saleslady or during a lunch meeting with your boss, we need to grasp the basics of a negotiation skill training to make the most of these everyday deals.

If you're still at the brink of losing opportunities and closing great deals because you lack the necessary negotiation skill training, then knowing the essentials of negotiation will open doors and doors of endless success stories for you! Read on and discover just how.

1. What's your goal? Be sure you understand this well enough to get your reasons and explanations across the other person you're dealing with. Have concrete and specific items at hand. If you ought to use estimates, be sure they are as close to the exact thing. Be careful not to overestimate or under-estimate. Remember, the goal of negotiation skill training is to come out with a deal that benefits both parties accordingly.

2. What's the other's goal? Keep your senses open to the other person. Listen attentively. The root of compromising is to know the other side of the coin well enough to make changes and retain the good ideas. Make certain that you are not biased in your decisions. Remember, the guy or girl across the table just might make sense too.

3. Respect "give and take". One of the essentials of negotiation involves understanding the process of giving in and holding back. You can't win it all. You can only hope that the best outcome will result from the compromise that both parties make.

4. Be creative. Negotiation skill training is an art to be enjoyed. When you come from opposite ends of the deal, come to a point where you can make your ideas meet and jive. Don't be afraid to explore other options!

There you go, the next time you sit down for a deal, make sure you apply these essentials of negotiation skill training. Deal to win!

Michael Lee has discovered the secret to unleash instant persuasion power and influence over anyone... guaranteed! Go to http://www.20daypersuasion.com and get astounding persuasion tips free!

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#3 of 101 Best Practices in Negotiation

I just finished conducting my "Best Practices in Negotiation?" seminar at UC Berkeley, and we found a lot of appreciation and even some sighs of relief when discussing #3 of the 101 Best Practices in Negotiation:

"Always leave yourself an OUT!"

What does this mean?

It means most of us go into negotiations with TOO MUCH AUTHORITY to make deals, and then we use it, often without reservations. We agree to terms that a few hours later seem very unfavorable, but by that point the deal cannot be undone.

Or can it?

If we leave ourselves an OUT, then we can get out of bad or disadvantageous deals.

What's a typical OUT? "I'm going to have to run this by legal, for their stamp of approval," is a typical OUT in the corporate sphere.

"I need to consult my spouse" is certainly a time-tested, tried-and-true OUT in our personal lives.

We see OUTS in real estate contracts that enable a buyer to "approve of" the reports submitted by termite, roofing, and plumbing inspectors. If it turns out there is a lot of decay or damage, typically purchasers can walk away or insist on major price concessions from the seller.

I think of OUTS as providing cooling-off periods, intervals in which we can walk ourselves back through the terms of a deal, and if it seems unfair, lopsided, or at all imprudent, we have reserved the right to say:

"Sorry, but I changed my mind."

HINT: Leave yourself as much latitude as you can when drafting your OUT. The best language starts with, "The purchaser reserves the right to cancel this agreement within 48 hours for any reason."

Are you looking for the Best Practices in Negotiation, selling, customer service and telemarketing? Contact us.

Dr. Gary S. Goodman is a top trainer, conference and convention speaker, and sales, customer service, and negotiation consultant. A frequent expert commentator on radio and TV, he is also the best-selling author of 12 books, more than 1,000 articles and several popular audio and video programs. His seminars are sponsored internationally and he is a faculty member at more than 40 universities, including UC Berkeley and UCLA. Gary's sales, management and consulting experience is combined with impressive academic credentials: A Ph.D. from USC, an MBA from the Peter F. Drucker School of Management, and a J.D. degree from Loyola Law School, his clients include several Fortune 1000 companies.

His web site is: http://www.customersatisfaction.com and he can be reached at: gary@customersatisfaction.com His blogs include: YOUR CUSTOMER SERVICE SUCKS! and ALWAYS COLD CALL! at: http://www.alwayscoldcall.blogspot.com

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Aggressive Negotiators Are Bullies

Bullies on the playground-you thought that you had left them behind in grade school along with bloody noses, homework, and the mean school principal. Yet, the same bully behavior can appear when you are confronted with an aggressive negotiator.

A bully is someone who is mean and attacks other people with words or actions. They use teasing, threats, or strength to scare or hurt someone. They often just take what they want. Bullying is a form of aggressive and harassing behavior. This antisocial behavior occurs across all geographic, racial, ethnic, and socioeconomic segments of society. And kids who are bullies grow up to be adult bullies.

Aggressive negotiators get what they want because other people give in to their scare tactics. While some people are bullies by accident or they are not self-aware, the majority of aggressive negotiators just turn off their social controls to get what they want. They are self-centered and they have intense needs for attention; often they are aggressive because of intense feelings of inferiority or deprivation. They "get off" on the power of dominating someone else. It is fun to them.

The bully negotiator uses aggressive tactics such as emotion and anger; they overwhelm the other party with pressure and push the other party to give in to their demands. Often they will negotiate a deal and then balk at the last minute requesting a final concession; they rely upon the meekness of the other party. Bully negotiators threaten to take the business elsewhere or lie about competitive bids. In all cases, the bully does not value the relationship with you. They are will willingly forgo the chance to do business with you again so that they can get what they want now.

Surprisingly, aggressive negotiators are easily handled. In most cases, all you have to do is catch them at their game and point it out to them. This means that you need to be aware of and watching for their tactics; seldom is the bully subtle, so this is usually not a problem.

The harder part is stepping up and confronting the behavior. Most often it is as simple as saying something like, "Give me a break. You don't expect me to fall for that do you?" Or, you can be more subtle and say, "Excuse me, can you repeat that? I must have not heard you correctly."

The typical reaction when the bully is caught is to back off. Just pointing out the behavior is enough to stop the aggressive negotiator in his or her tracks. Don't tolerate this behavior-no more bullies on the playground.

John Bradley Jackson
? Copyright 2007 All rights reserved.

John Bradley Jackson brings street-savvy sales and marketing experience from Silicon Valley and Wall Street. His resume also includes entrepreneur, angel investor, corporate trainer, philanthropist, and consultant. His book is called "First, Best, or Different: What Every Entrepreneur Needs to Know About Niche Marketing".

Check out his website at: http://www.firstbestordifferent.com or his blog at http://www.firstbestordifferent.com/blog

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Friday, December 14, 2007

Four Negotiation Styles

Although four generic negotiating styles can be identified, rarely does a person employ solely one style. People have a preference for a particular style and can exhibit elements of any of the others.

Each negotiating style has its pros and cons, and some aspects of each are at times needed in different situations.

The Bully Style

An easily identifiable style is that of the bully. He is powerful, commands attention and has a high energy level. His modus operandi is to push for action, is usually loud, and is confrontational. He is totally insensitive to the feelings and needs of others, wanting to attain his own outcomes at all cost.

The advantages of this style are that he commands attention for a key point, and that negotiation can be brought to a rapid close.

Unfortunately, this style of negotiator will miss subtle points in the negotiation which could adversely affect the outcome, and has an: it is my way or the highway attitude.

Nonverbal characteristics of this type are an exaggerated posture of leaning forward, excessive use of pointing, and very direct eye contact.

This style is very limited in its usefulness, and certainly does not encourage a win/win outcome.

The Manipulator

Although not lacking in empathy as much as the Bully, the Manipulator still has a disregard for the feelings of others. He has a low level of energy, largely keeping a low outer profile, speaking in a careless-type of voice, almost condescending.

His modus operandi is to manipulate the other party to expose their weaknesses and get them to concede to his desired outcomes. He plays a cat and mouse game and is sly.

The Manipulator quickly draws attention to real threats that could affect an agreement, and can surreptitiously provoke debate.

On a negative side, he may distort information or bend the truth while exploiting the weaknesses of the other party.

Nonverbal characteristics include, slouching or leaning back with hands behind his head, and using fleeting eye movements as he surveys the group, both his team and the opponents.

The Confident Style

This is your people-person. He gives equal attention to the relationship of those present as he does to the issue under investigation. He exudes high energy and is always looking for better ways to have all parties work collaboratively.

He usually finds it easy to focus on the key points, and likes to openly discuss possible options. His negotiating style is flexible and he adapts it to the situation as required.

He will work at achieving a win/win situation at best and a compromise at worst. His voice is pleasant.

Although he wins people over, he can appear aggressive, and because of his enthusiasm, he may fail to listen properly.

His nonverbal characteristics include an erect or only slightly forward leaning posture whether sitting or standing, lots of hand movements, and good eye contact.

The Persuader

The negotiating style calms the meeting. This person has low energy and is even further on the continuum of a people-person.

His voice is calm and makes gentle suggestions when he speaks. His main interest is in making sure that everyone is happy and is getting, of least importance to him is the outcome.

This style is very useful when the negotiation has become heated to settle everyone, and it is also good for looking into some of the deeper issues.

A disadvantage of this negotiating style is that it can be regarded as insipid by the other side as the Persuader is not interested in reaching an outcome, enjoying the negotiation process for itself alone.

Nonverbal cues are a neutral posture, smiling face, good eye contact, attentive, and us of hands when talking and when thinking.

Can you identify yourself with one of these? Whose characteristics do you mostly demonstrate, the bully, the manipulator, the confident person, or the persuader?

Also assess people you know, where do they fit?

Next time you are in a negotiation situation be aware of yourself and the other party, every extra piece of information will assist you in getting your desired outcome.

Gloria M Hamilten is a recognized authority in disciplines within Personal Development and Corporate trainings, and in Neuro-Linguistic Programming.

She has her own training business, and conducts courses for Businesses, Sporting groups and Educational Institutions in Australia.

Her professional experience covers over 30 years of study, research, one-on-one coaching, group coaching, presentations and workshops. Her clientele includes children as well as adults.

Gloria is the author of the well-received eBook: "Hypnosis De-hyped."

Her website provide a wealth of informative articles and resources on everything within these genres. Visit her websites:

http://www.connect4results.com

http://neuro-linguistic-pro-site.com

This article may be freely reprinted or distributed in its entirety in any e-zine, newsletter, or website. The author's name, bio and website links must remain intact and be included with every reproduction.

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Thursday, December 13, 2007

Best Practices in Negotiation #5 - Use Meta-Communication to Counter Crafty Ploys

I was negotiating a significant consulting contract with a very straight-laced Midwestern natural resources corporation.

My counterpart, a fellow who seemed to handle himself very well, was not at all cooperating with me to seal a deal, so instead of walking away from our negotiations, I simply said:

"You're following an interesting negotiation strategy here, but I'm sensing it's not a good fit. Whose playbook does it come from: Is it Karrass, Nierenberg, or Cohen?"

These were three well known authors at the time, so I wasn't completely surprised when he replied, somewhat sheepishly: "Karrass."

I just smiled, and suggested we get back on track.

From that moment, we negotiated in good faith and quite efficiently, drafting what turned out to be a successful agreement for both parties.

Gamesmanship, egos, and the sheer exhilaration of trying to come up with a big victory can easily ruin a negotiation. But you can put things right BY COMMENTING ON THE PROGRESS OF THE NEGOTIATION, ITSELF.

This is what I did, and I took a certain gamble when I asked him to identify his "silent partner" to our bargaining session. But this gambit, called "meta-communication," in research circles, is sometimes the ONLY way to get a failing encounter back on track.

Meta-communication is defined as: "Talking about the way we're talking with the goal of improving our communication."

"We're getting a little too loud here, and I'm not able to focus on the underlying problem, so if we can tone it down a little, I'd appreciate it and I think we'll get more done."

That is talking about the way we're talking to improve our communication, and you should try this in your negotiations.

Are you negotiating one of the big deals in life: for a house, car, promotion, or major contract? Contact us for Best Practices coaching, consulting, seminars, and on-site training.

Dr. Gary S. Goodman is a top trainer, conference and convention speaker, and sales, customer service, and negotiation consultant. A frequent expert commentator on radio and TV, he is also the best-selling author of 12 books, more than 1,000 articles and several popular audio and video programs. His seminars are sponsored internationally and he is a faculty member at more than 40 universities, including UC Berkeley and UCLA. Gary's sales, management and consulting experience is combined with impressive academic credentials: A Ph.D. from USC, an MBA from the Peter F. Drucker School of Management, and a J.D. degree from Loyola Law School, his clients include several Fortune 1000 companies.

His web site is: http://www.customersatisfaction.com and he can be reached at: gary@customersatisfaction.com His blogs include: YOUR CUSTOMER SERVICE SUCKS! and ALWAYS COLD CALL! at: http://www.alwayscoldcall.blogspot.com

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Negotiating is a Part of Life

Have you ever thought about how often you negotiate each day and with whom? You would be amazed to discover that you spend almost your whole day negotiating in one form or another.

It is becoming increasingly important to have effective negotiation skills in the many roles you find yourself in a day, such as being the child of someone, parent, spouse, friend, being a hobbyist, professional, consumer, mediator, consultant; the list can go on. It is possible to identify six general categories within which you use negotiation skills.

First of all when you bargain about the price of a product or service, or an intended course of action; settling differences of opinions, proceedings, outcomes or understandings; altering existing contracts or transactions, either formally or informally; agreeing on a goal or desired outcome; arriving at comfortable terms of cooperation and working together; and finally finding a compromise if all else fails.

A further six stages of negotiation can be recognized: preparation; discussion for information gathering; regrouping; negotiation for resolution; reaching consensus; close. Each stage employs all or some of the following means of preparation. In depth preparation, brainstorming, identifying and agreeing upon the key issues, and having a precise written statement of these issues is crucial. This includes not just the obvious areas but many: What if? questions.

Other questions to ask include:

What is the main problem?
Who is concerned with it?
What would happen if it did not exist?
What happens now that it does exist?
Who currently gains from it?
Who currently loses as a result?

Making use of Cartesian logic questions gives another perspective:

What would happen if we did?
What would happen if we did not?
What would not happen if we did?
What would not happen if we did not?

To assist in this, a mismatch personality type is an essential member of the brainstorming group. This person will balance any overly optimistic view points. At this stage it is also important to obtain levels of negotiating authority. Each member of the negotiating team needs to have clearly defined roles and be an expert in the assigned role.

Set Outcomes: for the optimum result and for a realistic result

Areas to investigate and questions to ask:

What is the best we can hope for?
What is the worst?
At what point do we back off?
Can we phase out any of our desired outcomes?
What about the outcomes of the other party?
Set the negotiation range
Establish your best alternative to negotiated agreement

Set General Outcomes

What do we want? Not want?
How do we want it? Not want it?
Where do we want it? Not want it?
When do we want it? Not want it?
What will it be like? What will it not be like??
How will we know when we have got it? Not got it?

The negotiation range is the difference between the minimum that you will accept, and the maximum you want. Often there will be a negotiation range overlap.

The best alternative to negotiated agreement is made up of getting to yes; if a negotiated settlement is not possible, then what; at what point do you walk away; there is always an option, even if it is not a pleasant one; keep negotiating but be prepared with a hierarchy of best alternative.

If a stalemate is reached, always go back to the last point of agreement, and take smaller incremental steps to reach the next point of agreement.

Gloria M Hamilten is a recognized authority in disciplines within Personal Development and Corporate trainings, and in Neuro-Linguistic Programming. She has her own training business, and conducts courses for Businesses, Sporting groups and Educational Institutions in Australia. Her professional experience covers over 30 years of study, research, one-on-one coaching, group coaching, presentations and workshops. Her clientele includes children as well as adults.

Gloria is the author of the well-received eBook: "Hypnosis De-hyped." Her website provide a wealth of informative articles and resources on everything within these genres.

Visit her websites:

http://www.connect4results.com

http://neuro-linguistic-pro-site.com

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Wednesday, December 12, 2007

Seeking the Elusive Corporate Deal - Part One

There are other places to gain those skills. This is a strategic document. To learn about selling in this field would take much study and experience so in this brief article I will only touch on the strategy. We are going to approach this task by first learning how:

? The Corp functions

? To develop a successful strategy to gain a corporate customer for life

How the Corp functions

Unless you have been in business yourself, you cannot truthfully appreciate the real issues of the business owner. So a lesson in the Corp business mind is essential.

1. Stop thinking like a salesperson, small business owner!

2. Your whole team has to be focused to support you in this venture.

TIP: Clear your mind and study the mind of the Corp.

After all, this is the only effective way to be able to "break" this animal into a manageable asset for you to prosper from. Some more essentials:

1. Know that the Corp doesn't have a single decision maker who will buy from you no matter how hard and often you close. [A possible exception to this is if you have a relative or acquaintance as the chairman or chief financial officer].

2. The hard closer is no good in this environment [but you have to have the same desire to close]

3. You have many decision makers to convince before you get through the decision making process.

4. When the Corp asks you to do something it has to be done on time every time. No excuses.

5. They have to feel they are the master so be nice. If you offend someone at any level they won't pass your offer to the next level.

6. Don't be greedy. Always offer the best deal. They will know if its not and you will blow your chance of doing business with the Corp.

7. Find ways to help and benefit the Corp. Save them money, time and effort.

8. When and if you have the good fortune to have a Corp contact you, react immediately. This call rarely happens but when it does take t

9. If you are at a face to face meeting the Corp will judge you on the way you are dressed. Dress to impress. Corp's like to do business with others that are accomplished and dress goes a long way to display this quality.

10. The Corp evaluates whether to buy a product on the information gathered through a number of meetings. The information is then washed against the company's policies and other criteria to determine whether or not they want to do business with you.

Every person that you meet in the Corp will convince you that they have the authority to make the decision on behalf of the Corp regarding your product or business offer. Don't believe them. Essentially there may be 3-4 different departments before your product gets the OK.

There is normally a small committee who takes on board the recommendations of their employees. So who really influences the deal? They are:

1. Marketing manager.
2. Purchasing manager.
3. Corp buyer.
4. Financial controller.
5. Others.

TIP: Always remember it can be anyone in any position in the Corp that can kill the deal.

About the author
He is an entrepreneur, expert on small-business success, teaches essential marketing tactics and sales techniques to increase sales. Get your copy of Dan's free subscription for Business and Personal Development Tips at http://www.commandobusiness.com/ or for your free 5 day mini-course on "How to get more sales in 5 days or less" go to http://www.leadbuildingsystems.com

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Tuesday, December 11, 2007

6 Steps to Build Better Negotiations

Here is the scenario - a client has called you for a review of your service to negotiate a revised fee for the next three years. The client has opened the meeting by stating that although they were generally happy with the relationship they wanted to change the project manager and negotiate a discount of 15% for next year's fees.

You have two ways of responding - co-operative discussion or competitive challenge.

Unfortunately you choose the latter. You feel confident about the work you have performed to date and the quality of the project manager and don't see why they should want to change or indeed why they should get a 15% discount despite spending more than ?100,000 per annum annually.

After an hour and a half of mud slinging, the client advises you that not only are they going to cancel the existing project they will cease working with you for the foreseeable future. What has gone wrong?

This hypothetical scenario demonstrates what can happen when we assume we know where the other party is coming from.

What you haven't learnt is that you client is about to embark on a restructure which will result in a scaling down of its business in its traditional area but expansion in another areas through acquisition of a new business. The client wanted a new project manager who had a better understanding of the new industry segment and the discount in fees were to reflect the reduced staff numbers.

The harsh reality is that sustaining a healthy client relationship is an ongoing exercise that requires hard work. How often have we celebrated winning a large tender thinking that the relationship is 'in the bag', believing that as long as we deliver the technical content the client will be happy and we'll get more work. Consultants should not rely on subject matter (technical) expertise alone to manage the ups and downs of a relationship.

Consultants who take time to build a client relationship are more likely to survive through the difficult times.

So how can consultants build and maintain these effective client relationships:

1. Focus on process - avoid getting bogged down in the technical detail, your subject matter expert can handle that. Focus on the bigger picture by asking "What is really happening here?" "What are these clients really saying?""What are their real, underlying needs?"

2. Influence behind the scenes - research suggests that up to 80% of the outcome in any formal negotiation is determined prior to the actual face-to-face meeting, so use the time leading up to any meeting or planned interaction wisely. Get the facts, safely test the likely positions with client representatives (maybe colleague or direct report of your major client contact) and work through the optional scenarios of each other's desired outcomes.

3. Find common ground - no matter how difficult relationships become, there is always some common ground on which to build a solid foundation. Look for common ground at every client interaction. The more common ground you can establish, personally and professionally, the more resilient the relationship will be. Keep questioning "What do we both want?"

4. Uncover the real needs of the other party - expert negotiators distinguish themselves by exposing the true or underlying needs of the other party early in any relationship, allowing a more open discussion of the issues and, ultimately, a better outcome. Ask open-ended questions to elicit deeper responses from the client. Constantly asking questions and listening will mean you will learn the hidden agendas of happy and disgruntled clients.

5. Manage your style - in our example we had two choices of style to respond to the client's issues - co-operative or competitive. The problem was we chose our default or emotional reactionary style - to get angry and defensive. But the skilful professional recognises that a negotiating style is very powerful when you can adapt to the situation. Some situations require you to "act" in a contrary style to your personality - for instance, naturally co-operative consultants may have to become more competitive to assert their authority, for better results. So be aware of your style of negotiating and be prepared to flex your style muscles to suit the climate of the relationship.

6. Have a plan - how often do professionals plan and write down their approach to managing interactions with clients? Our evidence suggests rarely. Every negotiation of any timeframe, from three minutes to three years, goes through systematic phases of introduction, differentiation, integration and settlement. Once you understand the timeline of any negotiation you will become a skillful negotiator in defining the action and asserting your position more accurately.

Expert client relationship managers know and understand that managing expectations is a daily ongoing skill and that every interaction with clients is an opportunity to positively influence clients' perceptions about your value as a trusted adviser.

Crispin White and Pam Kennett are Directors of Chiswick Consulting Limited, a management consultancy which provides advice and direction to clients in marketing and human resources. They have particular expertise working with professional service companies. Contact them at crispin@chiswickconsulting.com or pam@chiswickconsulting.com or visit http://www.chiswickconsulting.com for more information.

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Perfecting the Art of Silence in Negotiating

As Sarah wound her way past the tables and toward the stage to get her "Top Salesperson Award" at the company's annual dinner, her colleagues were mumbling about how someone with the firm only a year could have sold more than anyone else. Sarah was pleasant enough, but hardly the gregarious salesman type. When asked how, Sarah wasn't talking. What her colleagues didn't know is that was the real key to her success. Sarah was making sales by practicing the art of silence, not the art of talking.

Silence is the secret tool of power negotiators. Knowing when to listen, not talk. Using facial expressions, not your voice, to make a point. Here are five tips on how perfecting the art of silence can make you a better negotiator:

1. Listen more. Listening is not passive. One can control the negotiation process by simply listening well. When we listen well, we gain the trust and confidence of others. When people are encouraged to talk, they tell us their needs, their wants, their dreams, and their plan of action; in short, they give us information. When we truly listen to people, we make them feel important, particularly if we are making good eye contact while listening. The problem is that most of us don't truly listen when others talk. We just can't remain silent long enough to really hear them. Chances are we are just marking time until we can jump in and start talking. We should be aware that every time we do talk, we open ourselves to being vulnerable.

2. The 10-second strategy. Silence makes most of us uncomfortable. In today's world, there is noise all around us, from the cell phones ringing, to the iPod in our ear, to chats around the water cooler. We are conditioned to noise, not being silent. Try this test: the next time you are negotiating with the other party, and they say something like "well, that's my offer," don't utter a word for 10 seconds. It's practically guaranteed they will jump in with another offer or more information, anything to break the silence. When you get comfortable with 10 seconds, bump it up to 20 seconds. The silence will hang like lead and drive 'em crazy!

3. Ask questions. A good way to learn silence is to ask questions, another secret weapon of successful negotiators. The person asking the questions controls the conversation. While you can get information from the person answering the question, generally if you have done your homework, you should already know the answer before you ask. Lawyers are taught to never ask a question without already knowing the answer; good advice. What you are really doing here is getting the other person to talk, perhaps to verify your information, but really to feel more comfortable working with you, and therefore to trust you.

Let's turn that around. Realize that when someone asks you a question, there is no law that says you have to answer. Try remaining silent. The questioner will likely start talking again. A good negotiator who really does not want to answer a question might, after awhile, say something like "before I answer that, tell me why you ask." Throw it back. Remember, there is no law that states you have to answer questions asked of you.

4. Pause more between sentences. In a recent study, a team of scientists showed that in listening to a musical symphony, just a one-to-two second break between movements triggers a flurry of mental activity. So could a one-to-two second pause between sentences be just as powerful in helping others comprehend our information? Any comedian will tell you that it is the timing of pauses in their delivery that determines their success. Those of us who are fast talkers have to learn to be more deliberate and practice this art of pausing between sentences for more emphasis.

5. The flinch, the shrug, the smile. These actions are all guaranteed to carry a powerful message, as you remain totally silent! The flinch is the quick, jerky movement of the shoulders, with a pained look on your face, as if you have just been stricken. It sends an immediate message you did not like what you heard. Once you flinch, then what? Why, remain silent. Wait for the other party to speak, and they quickly will, chances are while scrabbling to sweeten the deal. The shrug of the shoulders sends the message that you just don't care; you're not interested. Again, remain silent. And the smile. A silent smile is powerfully enigmatic (ask Mona Lisa), and the other party is left to guess what you are thinking. And, yes, again, don't let the first person who speaks be you.

Power negotiators, whether sellers or buyers, know that what you don't say is sometimes more powerful than what you do say. Use these tips the next time you negotiate and enjoy the power that silence brings.

Liz Tahir honed her negotiating skills through years of making multimillion deals in company boardrooms to bargaining for a brass bauble in a Turkish bazaar. A former corporate executive, she has, for the past 17 years, headed Liz Tahir & Associates as a marketing consultant, conference speaker, and business writer. Liz has delivered seminars and workshops from Japan to Brazil on improving negotiating skills for better success in today's international marketplace. For more information about her services, go to http://www.liztahir.com, or call her at (504) 569-1670.

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Saturday, December 8, 2007

Negotiation Strategies Especially for Couples

These guidelines will help you avoid the three most common negotiating mistakes couples make: 1) Failure to prepare before the negotiation with your partner; 2) Caving in too quickly to avoid tension or to keep the peace; and 3) Stubbornly pushing too hard for your own solution.

Why Learn to Negotiate with your Partner?

Conflict is inevitable for growth in your relationship. Many people are frightened of conflict because they can't negotiate. Once you learn to negotiate you won't be so afraid of conflict. Good negotiation leads to acceptable solutions that work for both of you and will strengthen your relationship. Your communication skills automatically improve as you develop good negotiating skills.

The Difference Between Negotiation For Couples and Other Negotiations

Negotiation with your partner can feel especially risky, because the amount of emotional self disclosure required is much higher for couples than in business. Also, the result may have life-altering consequences (like negotiating where to live).

Skills Required For Negotiating With Your Partner

Effective negotiation for complex problems requires lots of openness about yourself, curiosity about your partner's issues and emotional risk. It also takes listening really well!

Some Things Cannot Be Negotiated

Core values, integrity, spirituality, feelings, attitudes and trust can not be negotiated.

Do your best to separate interests and concerns from values. You can negotiate your interests but not your core values or integrity. For example, it doesn't work to say, "I'll give up my spiritual beliefs for you."

The Only Things You Can Really Negotiate Are Behavior And Decisions

You can negotiate what action someone will take and when they will do it, or you can negotiate a solution to a problem of disagreement.

How To Prepare To Negotiate

Ask yourself how you aspire to be during the negotiation. For example, calm, open, flexible, honest, understanding, curious. By following the guidelines you set for yourself, you will more easily focus on a successful outcome. This is an often overlooked aspect of negotiation. Staying conscious of your own guidelines will help keep you centered and focused. Write your guidelines on a piece of paper and keep glancing at them during the negotiation. You will come across like an experienced negotiator simply by staying consistent with your own guidelines.

Before you start the negotiation, quietly reflect on the following questions:

What do I want? Why do I want it and why is it important?

How important is this to me?

To get what I want, what will I need to do and what will my partner need to do?

If I get most of what I want what is the positive and negative effect on my partner?

How can I make it easier for my partner to say yes?

However, it may be difficult for my partner to give me most of what I want because _________________________________________________________________.

I may be able to increase the benefits to my partner by _________________________.

I may be able to decrease the downside to my partner by ______________________.

Add other relevant information that has not been suggested here.

You don't need to answer every question and complete every statement sequentially in a dialogue with your partner. But as you get mentally clear about these issues it will make it easier to conversationally express your concerns and desires.

Start By Stating the Area of Disagreement

It is important to describe the issue as disagreement instead of as a problem. It is very difficult to say "The problem is ___________" without blaming your partner or yourself. This actual or implied blame leads to a defensive reaction from one or both parties. The negotiation then begins to slip like a house built on loose gravel.

State the disagreement in the form, "We seem to disagree about _______________."

Then take turns expressing what your concerns and desires are about the disagreement.

Describe Concerns About the Subject

One person goes first and expresses all their concerns while the other listens without rebutting or defending anything. The response is simply to recap and check for understanding. It may also be necessary to ask questions for clarity.

Avoid leading questions that sound like Perry Mason, "Did it ever occur to you that…?"

Brainstorm Solutions

After each person has expressed all their concerns and desires, and each of you feels understood, then it is time for brainstorming solutions. Think of several possible solutions.

One partner proposes a solution

Make the suggested proposal in the following format:

Honey, what I suggest is _______________________________________________.

This suggestion works for me because ____________________________________.

This suggestion might work for you because _______________________________.

The Rationale For This "Formula"

It encourages being a good self advocate.

Simultaneously it forces you to consider your partner's perspective and helps prevent the possibility of only stubbornly pushing your own desires.

The Other Partner Responds

If the partner agrees with the whole suggestion, then recap why it works.

If the partner does not agree then start with recapping the part that does work.

The part that does work is ________________________________.

The part that doesn't work is ______________________________.

So my alternative suggestion is ____________________________.

This suggestion works for me because _______________________.

And it might work for you because __________________________.

Add value to your offers. Keep finding ways to make it easier for your partner to say yes.

Remember – this negotiation is only an experiment. Nobody is locked into a permanent solution. It is only for a period of time to see what if anything needs adjusting.

Repeat suggestions until agreement is reached.

Take Action

If action is appropriate, decide who will do what by when.

Decide for how long you will try this solution.

Evaluation

After the action phase come back and evaluate the results.

If things are fine, continue for another block of time.

Round Two, Three, Etc.

If it didn't work out as well as hoped, each person begins by saying, "Honey, it didn't work the way I hoped, but here is what I could have done differently." Don't start by stating what your partner should have done differently.

Then repeat appropriate steps above.

Don't be discouraged if your first attempts at this new negotiation strategy are awkward. This is challenging territory for most couples. Keep trying, and you'll improve. If you'd like more help on the subject, consider attending the weekend couples' workshop "Coming from your Heart" to learn this approach along with a lot of other practical, innovative material for couples. It's definitely easier to learn when you see demonstrations and role-plays. You'd even get to practice with a therapist helping you stay on track. For information or to register visit http://www.couplesinstitute.com/couples/pete_workshop.html.

Good luck, and may all your disagreements lead you to more lively collaboration.

About The Author

Dr. Ellyn Bader

Peter Pearson, Ph.D., and his wife Dr. Ellyn Bader, are founders of The Couples Institute in Menlo Park, CA. Since 1984, they have helped people create extraordinary relationships. Authors, speakers, and therapists, they have been featured on over 50 radio and TV programs including "The Today Show" and "CBS Early Morning News." For more information and to subscribe to their free monthly newsletter, "Love that Lasts," visit http://www.couplesinstitute.com.

 

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The Difference Between Debt Consolidation and Debt Negotiation

Debt consolidation is a plan to get you out of your debt through combining all your debts into a single larger debt, and paying to a single creditor through a single check each month. Debt negotiation is a process of negotiating with your creditors to bring down your total amount of debt. A good debt negotiation company can help bring down your total debts by as much as 50 to 70 percent. A word of caution, though. Debt negotiation may sound great, but it can adversely affect your credit report.

The Pros And Cons Of Debt Negotiation

A debt negotiation company discusses your financial status with your creditors, and offers to pay off all your debts in one go. The catch is that they offer to pay, say, $4,000 cash now against the total debts of, say, $12,000. The very fact that you have appointed a debt negotiator on your behalf is a sign that you are a bad risk, and most creditors will settle for cash now, as against the balance over the next 10 years or so.

The flip side to debt negotiation is that it affects your credit rating in a negative way. The commission to your debt negotiator is usually between 14 and 25 percent of the total settlement.

What Debt Consolidation Experts Do

Debt consolidation experts negotiate on your behalf to arrange to reduce the rates of interest, and to reduce or eliminate the late fees and other charges and penalties. They help consolidate all your outstanding debts into a single debt, and arrange a monthly payment schedule consisting of reduced amount, by as much as 20 to 40 percent.

They usually charge a monthly service fee of around 10 percent, and your payments are referred to credit bureaus. They advise you to close all your credit card accounts, and may allow you to keep one active for emergency uses.

It is for you to decide which course of action you wish to take.
 

About The Author

Gibran Selman takes care of http://debtconsolidationcenter.net a website dedicated to gather information, on and off the internet, about debt consolidation and other related subjects.

For more articles on Debt Consolidation please go to: http://debtconsolidationcenter.net
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Negotiation Tips

Best Negotiation Tips
Negotiation is a part of life we all have to deal with. Being able to do so successfully can make a big difference to our outcomes. Here are best negotiation tips that have helped you.
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